Shipping Policy

Thank you for choosing La Merce.  Our goal is to deliver orders quickly and efficiently.  Our shipping policies and procedures are below:

 Shipping cost:
 Free US shipping

 Order cut-off: 6:00PM  Monday-Friday (GMT-05:00)  EST (Detroit) 
 Order Processing Time
 Orders are processed 1-2 business days. 

 Shipment time:
 The order will arrive in 4-7 business days.

 Shipping Ways:
 Our third-party freight providers use 18-wheeler vehicles to ship most goods.  You will be contacted to schedule curbside delivery for freight products.  This method requires a proper phone number at checkout.

 Trace and confirm orders:
 Your order will be confirmed via email.  The email verifies that we received and authorized your order and payment method.
 Your shipment notification will include a tracking number and link when your product ships within 1-2 business days.
 
Change my address?
Please contact us within 24 hours of ordering to adjust your mailing address.

 Cancellations:
 Cancellations are allowed before the order is sent if you change your mind.  If an order has shipped, see our refund policy.

 Issues and damages:
 Please inspect your order upon receipt and notify us promptly if it is defective, damaged, or the wrong item so we can investigate and fix it.  In case of damage or error, we'll cover return postage.

 Contact:
 We respect your trust and work hard to meet your shipping needs.  Please contact our customer support staff with any inquiries or for assistance!

Company name: La Merce LLC
Phone: (401) 349-7117
Email: tyler@shoplamerce.co
Address: 18 Lauren Ct, Cranston RI